Privacy Policy
 
 
Tui Translations
www.tuitranslations.co.nz
 
Last updated: 6 March, 2026
 
Tui Translations (“we”, “our”, or “us”) is committed to protecting your privacy and handling personal information in accordance with the New Zealand Privacy Act 2020.
 
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use our website or translation services.
 
 
 
1. Information We Collect
 
 
We may collect personal information when you:

• contact us through our website

• request a quote

• place an order for translation services

• upload documents for translation

 
 
The information we may collect includes:
 
 
Personal Information
 
 

• Full name

• Email address

• Phone number

• Billing information

• Address

 
 
 
Documents Submitted for Translation
 
 
When you submit documents for translation, they may contain sensitive personal information, including but not limited to:
 

• Passports

• Driver licences

• Birth certificates

• Marriage certificates

• Academic diplomas

• Immigration documents

• Legal or financial records

 
 
These documents may contain personal identifiers such as:
 

• identification numbers

• dates of birth

• addresses

• photographs

• signatures

 
 
Such information is handled with strict confidentiality.
 
 
Technical Information
 
 
When visiting our website, we may automatically collect:
 

• IP address

• browser type

• device information

• pages visited

• access times

 
 
This information helps us improve the functionality and security of our website.
 
 
 
2. Purpose of Collection
 
 
We collect personal information only for purposes directly related to providing our services, including:
 

• providing translation services

• communicating with clients regarding orders

• processing payments

• delivering translated documents

• responding to enquiries

• improving our website and services

• complying with legal or regulatory obligations

 
 
 
 
3. Confidentiality of Client Documents
 
 
Kiwi Translate understands that many documents submitted for translation contain highly sensitive personal information.
 
We take reasonable steps to ensure that:
 

• documents are accessed only by authorised translators or staff

• information is used solely for the purpose of translation

• documents are handled with strict confidentiality

• documents are stored securely

 
 
We do not sell, rent, or distribute client documents or personal information.
 
 
 
4. Disclosure of Information
 
 
We may share personal information with:
 

• professional translators engaged to perform translation services

• payment processors used to process transactions

• technology providers that support our website or systems

 
 
All such parties are required to maintain the confidentiality and security of personal information.
 
We may disclose personal information if required by law or by a lawful request from a government authority.
 
 
 
5. Storage and Security
 
 
We take reasonable security measures to protect personal information against:
 

• unauthorised access

• misuse

• disclosure

• loss or alteration

 
 
Information may be stored on secure servers or trusted third-party platforms used to operate our services.
 
However, no method of electronic transmission or storage is completely secure, and while we take reasonable precautions, we cannot guarantee absolute security.
 
 
 
6. Retention of Information
 
 
We retain personal information only for as long as necessary to:
 

• complete translation services

• maintain business records

• comply with legal obligations

 
 
Once information is no longer required, reasonable steps will be taken to securely delete or anonymise it.
 
 
 
7. Access and Correction
 
 
Under the New Zealand Privacy Act 2020, you have the right to:
 

• request access to personal information we hold about you

• request correction of that information if it is inaccurate

 
 
Requests may be made by contacting us using the details below.
 
 
 
8. Cookies and Website Analytics
 
 
Our website may use cookies or similar technologies to:
 

• improve user experience

• analyse website usage

• monitor website performance

 
 
You may disable cookies through your browser settings.
 
 
 
9. Third-Party Websites
 
 
Our website may contain links to external websites.
We are not responsible for the privacy practices of third-party websites.
 
 
 
10. Changes to This Policy
 
 
We may update this Privacy Policy from time to time.
 
Any changes will be published on this page.
 
 
 
11. Contact Information
 
 
If you have any questions about this Privacy Policy or how your information is handled, please contact:
 
Tui Translations
Website: www.tuitranslations.co.nz
Email: support@tuitranslations.co.nz